Refund & Cancellation Policy

1. Overview

At LitmonCloud, we are committed to delivering high-quality technology consulting services and ensuring client satisfaction. This Refund and Cancellation Policy outlines the terms under which deposits, payments, and cancellations are handled.

By engaging our services, you agree to the terms outlined in this policy. Specific terms may also be included in your Statement of Work (SOW) or service agreement, which will take precedence over this general policy where applicable.

2. Project Deposits

Deposit Requirements

Unless otherwise specified in your service agreement, a deposit is required to begin work on any project:

• Standard projects: 50% of the total project cost is due before work begins
• Large or complex projects: May be structured with milestone-based payments as outlined in the SOW
• Ongoing services: First month's payment is due before services commence

Deposit Purpose

Deposits secure your project in our schedule, cover initial planning and setup costs, and demonstrate mutual commitment to the engagement. Deposits are applied to the final invoice.

3. Cancellation Terms

Client-Initiated Cancellation

If you wish to cancel a project after work has begun, the following terms apply:

• Before project kickoff: Full deposit refund, minus any administrative fees (typically 5% of deposit)
• Within first 25% of project: Deposit is non-refundable; no additional charges for remaining work
• Between 25-50% of project: Full deposit retained, plus payment for any additional work completed beyond the deposit amount
• After 50% of project: Full payment for all work completed to date, including any materials or third-party costs incurred

LitmonCloud-Initiated Cancellation

In rare circumstances, LitmonCloud may need to cancel a project due to:

• Non-payment or repeated late payments
• Failure to provide necessary materials or approvals
• Discovery of unethical or illegal use of our services
• Circumstances beyond our control

In such cases, you will be billed for work completed and will receive any applicable refunds for work not performed.

Cancellation Notice

All cancellation requests must be submitted in writing to contact@litmoncloud.com. Cancellation is effective upon our written acknowledgment of your request.

4. Refund Eligibility

Eligible for Refund

• Services not yet rendered (minus applicable administrative fees)
• Duplicate payments or billing errors
• Services that fail to meet the specifications outlined in the SOW, after reasonable attempts to remedy
• Cancellation by LitmonCloud for reasons not attributable to the client

Not Eligible for Refund

• Services that have been rendered and accepted
• Third-party costs (domain registrations, hosting, software licenses, etc.)
• Custom work completed according to approved specifications
• Changes in client business direction or requirements after work has begun
• Delays caused by client non-responsiveness or failure to provide materials

5. Service Modifications

Scope Changes

If you wish to modify the scope of your project after work has begun:

• Minor changes may be accommodated within the existing scope at no additional cost
• Significant changes will require a change order with updated pricing and timeline
• Reduced scope may result in partial refund of unused prepaid amounts, minus work already completed

Project Pauses

If you need to pause a project:

• Projects may be paused for up to 30 days with written notice
• Pauses exceeding 30 days may require a restarting fee to resume work
• Extended pauses (90+ days) may be treated as cancellations

6. Ongoing Services

For recurring services such as maintenance, support, or retainer agreements:

• Services may be cancelled with 30 days' written notice
• Prepaid amounts for the current billing period are non-refundable
• Unused hours or services in a retainer do not roll over to subsequent periods unless otherwise specified
• Annual prepayments may be refunded on a prorated basis for the unused portion, minus a 10% administrative fee

7. Refund Process

If you are eligible for a refund:

• Submit a refund request in writing to contact@litmoncloud.com
• Include your project name, invoice number, and reason for the refund request
• We will review your request within 5 business days
• Approved refunds will be processed within 10 business days
• Refunds will be issued using the original payment method when possible

8. Dispute Resolution

If you disagree with our assessment of a refund request:

• Contact us to discuss your concerns in detail
• We will work in good faith to reach a mutually acceptable resolution
• If we cannot reach an agreement, disputes may be resolved according to the terms in your service agreement

9. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact us at:

LitmonCloud
Email: contact@litmoncloud.com